The crew
Started with one van.
Hilltop Heat & Air is a made-up company for this demo. The story is written to sound like the real shops around Wayne County.

Cole Bratcher
Cole started Hilltop in 2012 with a used van and a set of gauges. He had spent six years on a crew out of Somerset and got tired of being rushed from job to job.
He lives outside Monticello. His nephew Evan rides with him most days. Evan carries the manifold, the vacuum pump, and the leak detector. Cole still goes under the houses he knows.
Lena, Cole’s wife, answers the phone when he is under a house or on a ladder. That is the whole company. No dispatcher in another state. No franchise manual.
If you want a person who will tell you the repair is a waste of money, call Cole.
Call (606) 555-0194